Champion Energy Week of Giving

During the Fourth Annual Week of Giving (February 13 – 17, 2017), Champion Energy community volunteers worked 2-4 hour shifts at local area non-profit organizations, donating nearly 300 hours to local charities. We packaged backpack buddy bags and meals with the Houston Food Bank, packed brown-bag lunches for preschool children with Kid’s Meals and sorted clothes and served meals at the Star of Hope Mission. Additionally, Champion Energy donated $2,500 to each organization.

Champion Energy employees took this week to give back and help meet the needs of people in the community. This further extends Champion’s company policy of allowing employees to take up to 2 paid hours monthly to volunteer at a non-profit organization. We believe that encouraging community involvement not only helps the community, it helps to build a spirit of camaraderie among employees.

We encourage you to learn more about our partners for the 2017 Week of Giving. Please visit any of the following websites to learn more about the organizations:
Houston Food Bank
Kid’s Meals
Star of Hope Mission

Champion Energy Supports Kids’ Meals

Champion Energy
On December 7th, Champion Energy employees volunteered at Kids’ Meals holiday party presenting families with gifts just in time for Christmas. Prior to the event, Champion Energy raised over $1,000 to purchase Toys R Us and Walmart gift cards with a bake sale and cookie contest.

Kids’ Meals Houston offers meals on wheels for pre-schoolers in Houston’s lower income neighborhoods. Each year, Kids’ Meals hosts a holiday party for the families they serve.  There’s a DJ, a visit from Santa, food from Chick-fil-A and Shipley Donuts, free books from the Barbara Bush Literacy Foundation, and gift cards for each family (donated by companies like Champion).

This further extends Champion’s company policy of allowing employees to take up to 2 paid hours monthly to volunteer at a non-profit organization. We believe that encouraging community involvement not only helps the community, it helps to build a spirit of camaraderie among employees.

You too can help the fight against hunger for as little as $10 to feed 5 children. Donate at http://bit.ly/1VZU7kC.

Champion Energy Celebrates Customer Service Week

When it comes to customer service, all customers appreciate short hold times and quick resolutions to their calls, but more importantly, when they have a problem, customers want a genuine conversation with a live person, who can respond with unscripted empathy and patience. By effectively addressing the concerns of our customers, our Customer Care Agents help ensure that Champion Energy continues to deliver the highest levels of customer satisfaction in the industry, day after day and year after year.

This week is National Customer Service Week
Customer Service Week is an international celebration highlighting the importance of customer service and of the people who serve and support customers on a daily basis. It is an annual event celebrated each year during the first full week of October.

a group portrait of 10 Champion Energy Customer Care agents celebrating Customer Service Week

Champion Energy celebrated with special events all week.

Customers Appreciate Champion Energy Customer Service

Here are a few testimonials from our customers who recently interacted with a few of our customer service agents.

Customer Service Agent: Cheryl Hood

Customer Care agent Cheryl Hood at Champion Energy

Cheryl Hood –  “I joined Champion Energy because they are honest and transparent with their customers. I can be totally honest with customers. The vast majority of people I talk to are longtime customers and are very happy with our service.”

Words from customer: “I am new to Texas (just arriving from Colorado) and have researched new electric service for the last 3 days. Finally after reviewing the Consumer Affairs and BBB websites I decided on Champion since it was listed with Consumer Affairs as one of the top electric providers.  I first was going to complete my application online, but thought it best to see for myself if Champion really does offer top-notched customer service.  I must say your associate Cheryl Hood provided “stellar” customer service, my stay in Dallas is supposed to be 6 months, (my stay may be extended) so my length of service I requested is 6 months.  Believe me, at the end of my 6 months I will be providing a review either good or bad, but thought it necessary to let you know today that Cheryl is the essence of what the best customer service agent should look like, I hope she embodies your business model and all of your associates provide the same service.”  – Nicole T.

Customer Service Agent: Ashton General

Customer Care agent Ashton General at Champion Energy

Ashton General – “I get a deep sense of satisfaction helping customers.”

Words from customer: I wanted to let management know that I really appreciated the help I received from the agent named Ashton. I was undecided about the dates I was transferring my service but he never made me feel rushed or like he did not want to assist me. He was very patient and knowledgeable and I really appreciate that. You guys really have a quality person working for you. Too often people will make a point to complain when they receive bad service but will not make a point to compliment when they receive great service. I wanted to make it a point to let you all know how awesome he was and how in today’s times quality, friendly helpful people are rare. I hope you recognize him and tell him thank you for making you all look so darn good. – Shunta S.

Customer Service Agent: Rachel Niediewksi

Customer Care agent Rachel Niediewksi at Champion Energy

Rachel Niediewksi – “It is a pleasure to work Customer Care with Champion Energy. It is a company with integrity, and I genuinely love assisting our customers. Making a difference in someone’s day fulfills mine, and I go home each evening proud of what I get to do. “

Words from Customer: Just wanted to give Rachel some Kudos. I recently was on the phone with Rachel regarding my renewal. She helped me make up my mind to stay with Champion Energy. She was not only very pleasant on the phone, but very helpful. Rachel was nice enough to go over all the costs of another provider with me and compare it to Champion. Rachel is definitely an asset to your company! – Louis S.

Customer Service Agent: Mayra Majano

Customer Care agent Mayra Majano at Champion Energy

Mayra Majano – “It’s nice to work for a company that truly values their customers.”

Words from Customer: Last year I signed up for one year with Champion Energy. This year I renewed for two more years. I am very pleased with Champion Energy and their lower energy rates. The weekly energy usage reports, and their outstanding service, especially from Mayra. Thank you! – Thomas

Champion Energy is proud of the dedicated and attentive care provided by each member of our customer service team. Thank you for all your hard work!