When it comes to customer service, all customers appreciate short hold times and quick resolutions to their calls, but more importantly, when they have a problem, customers want a genuine conversation with a live person, who can respond with unscripted empathy and patience. By effectively addressing the concerns of our customers, our Customer Care Agents help ensure that Champion Energy continues to deliver the highest levels of customer satisfaction in the industry, day after day and year after year.
This week is National Customer Service Week
Customer Service Week is an international celebration highlighting the importance of customer service and of the people who serve and support customers on a daily basis. It is an annual event celebrated each year during the first full week of October.
Customers Appreciate Champion Energy Customer Service
Here are a few testimonials from our customers who recently interacted with a few of our customer service agents.
Customer Service Agent: Cheryl Hood
Words from customer: “I am new to Texas (just arriving from Colorado) and have researched new electric service for the last 3 days. Finally after reviewing the Consumer Affairs and BBB websites I decided on Champion since it was listed with Consumer Affairs as one of the top electric providers. I first was going to complete my application online, but thought it best to see for myself if Champion really does offer top-notched customer service. I must say your associate Cheryl Hood provided “stellar” customer service, my stay in Dallas is supposed to be 6 months, (my stay may be extended) so my length of service I requested is 6 months. Believe me, at the end of my 6 months I will be providing a review either good or bad, but thought it necessary to let you know today that Cheryl is the essence of what the best customer service agent should look like, I hope she embodies your business model and all of your associates provide the same service.” – Nicole T.
Customer Service Agent: Ashton General
Words from customer: I wanted to let management know that I really appreciated the help I received from the agent named Ashton. I was undecided about the dates I was transferring my service but he never made me feel rushed or like he did not want to assist me. He was very patient and knowledgeable and I really appreciate that. You guys really have a quality person working for you. Too often people will make a point to complain when they receive bad service but will not make a point to compliment when they receive great service. I wanted to make it a point to let you all know how awesome he was and how in today’s times quality, friendly helpful people are rare. I hope you recognize him and tell him thank you for making you all look so darn good. – Shunta S.
Customer Service Agent: Rachel Niediewksi
Words from Customer: Just wanted to give Rachel some Kudos. I recently was on the phone with Rachel regarding my renewal. She helped me make up my mind to stay with Champion Energy. She was not only very pleasant on the phone, but very helpful. Rachel was nice enough to go over all the costs of another provider with me and compare it to Champion. Rachel is definitely an asset to your company! – Louis S.
Customer Service Agent: Mayra Majano
Words from Customer: Last year I signed up for one year with Champion Energy. This year I renewed for two more years. I am very pleased with Champion Energy and their lower energy rates. The weekly energy usage reports, and their outstanding service, especially from Mayra. Thank you! – Thomas
Champion Energy is proud of the dedicated and attentive care provided by each member of our customer service team. Thank you for all your hard work!