Champion Energy Celebrates Customer Service Week

When it comes to customer service, all customers appreciate short hold times and quick resolutions to their calls, but more importantly, when they have a problem, customers want a genuine conversation with a live person, who can respond with unscripted empathy and patience. By effectively addressing the concerns of our customers, our Customer Care Agents help ensure that Champion Energy continues to deliver the highest levels of customer satisfaction in the industry, day after day and year after year.

This week is National Customer Service Week
Customer Service Week is an international celebration highlighting the importance of customer service and of the people who serve and support customers on a daily basis. It is an annual event celebrated each year during the first full week of October.

a group portrait of 10 Champion Energy Customer Care agents celebrating Customer Service Week

Champion Energy celebrated with special events all week.

Customers Appreciate Champion Energy Customer Service

Here are a few testimonials from our customers who recently interacted with a few of our customer service agents.

Customer Service Agent: Cheryl Hood

Customer Care agent Cheryl Hood at Champion Energy

Cheryl Hood –  “I joined Champion Energy because they are honest and transparent with their customers. I can be totally honest with customers. The vast majority of people I talk to are longtime customers and are very happy with our service.”

Words from customer: “I am new to Texas (just arriving from Colorado) and have researched new electric service for the last 3 days. Finally after reviewing the Consumer Affairs and BBB websites I decided on Champion since it was listed with Consumer Affairs as one of the top electric providers.  I first was going to complete my application online, but thought it best to see for myself if Champion really does offer top-notched customer service.  I must say your associate Cheryl Hood provided “stellar” customer service, my stay in Dallas is supposed to be 6 months, (my stay may be extended) so my length of service I requested is 6 months.  Believe me, at the end of my 6 months I will be providing a review either good or bad, but thought it necessary to let you know today that Cheryl is the essence of what the best customer service agent should look like, I hope she embodies your business model and all of your associates provide the same service.”  – Nicole T.

Customer Service Agent: Ashton General

Customer Care agent Ashton General at Champion Energy

Ashton General – “I get a deep sense of satisfaction helping customers.”

Words from customer: I wanted to let management know that I really appreciated the help I received from the agent named Ashton. I was undecided about the dates I was transferring my service but he never made me feel rushed or like he did not want to assist me. He was very patient and knowledgeable and I really appreciate that. You guys really have a quality person working for you. Too often people will make a point to complain when they receive bad service but will not make a point to compliment when they receive great service. I wanted to make it a point to let you all know how awesome he was and how in today’s times quality, friendly helpful people are rare. I hope you recognize him and tell him thank you for making you all look so darn good. – Shunta S.

Customer Service Agent: Rachel Niediewksi

Customer Care agent Rachel Niediewksi at Champion Energy

Rachel Niediewksi – “It is a pleasure to work Customer Care with Champion Energy. It is a company with integrity, and I genuinely love assisting our customers. Making a difference in someone’s day fulfills mine, and I go home each evening proud of what I get to do. “

Words from Customer: Just wanted to give Rachel some Kudos. I recently was on the phone with Rachel regarding my renewal. She helped me make up my mind to stay with Champion Energy. She was not only very pleasant on the phone, but very helpful. Rachel was nice enough to go over all the costs of another provider with me and compare it to Champion. Rachel is definitely an asset to your company! – Louis S.

Customer Service Agent: Mayra Majano

Customer Care agent Mayra Majano at Champion Energy

Mayra Majano – “It’s nice to work for a company that truly values their customers.”

Words from Customer: Last year I signed up for one year with Champion Energy. This year I renewed for two more years. I am very pleased with Champion Energy and their lower energy rates. The weekly energy usage reports, and their outstanding service, especially from Mayra. Thank you! – Thomas

Champion Energy is proud of the dedicated and attentive care provided by each member of our customer service team. Thank you for all your hard work!

A green tennis ball on a blue court illustrates Champion Energy and the USTA's commitment to environmental responsibility at the 2016 US Open Tennis Championships

2016 US Open Tennis Championship is Powered by Champion Energy

Champion Energy Services, a subsidiary of Calpine Corporation (NYSE: CPN), the electricity supplier to the USTA Billie Jean King National Tennis Center, announced on August 1, 2016 that it will be donating Green-e Energy certified renewable energy certificates (RECs) to match the electricity used during the 2016 US Open, the highest-attended annual sporting event in the world.

Green-e Certified 100% Renewable Energy Certificates will be donated to cover the energy use of the 2016 US OpenWhat is a Renewable Energy Certificate, and how does the 2016 US Open benefit from having them?

RECs play an important role in ensuring the viability of renewable energy sources in the United States. RECs help support the generation of renewable power sources and provide more opportunities for facilities and homes to participate in the “green” movement without the need for installing renewable electricity infrastructure onsite.

“As a responsible member of the community, the National Tennis Center strives to not only reduce our own impact on the environment, but to promote environmentally friendly behavior to the thousands of tennis players and fans who visit us every year. The donation of renewable energy certificates will go a long way toward doing that.” – Daniel Zausner, COO, USTA BJK National Tennis Center.

Why is Champion Energy donating Green-e certified RECs to the 2016 US Open?

“We are excited to support the USTA’s commitment to environmentally responsible operations,” said Jason Fox, Vice President of Supply. “As a world-class sporting event, the 2016 US Open represents an opportunity to encourage and promote the use of renewable energy. We are glad to serve the USTA, and all of our clients, in a way that supports their operational goals.”

About the 2016 US Open

The US Open is one of the oldest tennis championships in the world, having grown out of the US National Championship, which originated in 1881. Since 1987, the US Open has been the final Grand Slam tournament held annually, following the Australian Open, French Open and Wimbledon.

The USTA is the national governing body for tennis in the United States.

Announcing the Winners of our Choose to be Green Earth Day Contest


We want to thank everyone who participated in our contest to help make it a success. We received thousands of entries of customers sharing their energy conservation tips. Winners were randomly selected and are as follows:

Free Electricity for a Year (up to $1,000 of Power)

Brian P. from Chicago, IL

“By installing a smart thermostat, you are able to control when the A/C turns on and off when you’re not at home.”

$100 in LEDs

Duyen T. from Plano, TX

“Reuse recyclable shopping bags as trash bags in the house. Also, readjust the temperature when you leave the house for more than 45 minutes. Lastly, install solar screens on windows.”

Muath Z. from Wharton, TX

“Install high performance windows to minimize A/C load as well as extra insulation to prevent heat transfer from outside to inside.”

Frances K. from Magnolia, TX

“Use natural light during the daylight hours as well as turn the air conditioner off when you aren’t home.”

Ashley F. from Nolanville, TX

“Set your air conditioner to 74 during the summer and your heater to 70 during the winter.

Virginia L. from Lufkin, TX

“Install programmable thermostats and use energy saving bulbs. Use ceiling fans to distribute air throughout the house and grill in the summer to keep from increasing the temperature by using the stove.”

$50 VISA Gift Cards

Leslie H. from Carrollton, TX

“Only use your lights and air conditioning when absolutely necessary, and install solar screens and nighttime motion sensors to help conserve energy outside.”

Libby K. from Houston, TX

“Use electricity-guzzling appliances less, especially the washer and dryer. They use power to both run and heat water, as does the dishwasher.”

Nissa U. from Houston, TX

“Use a programmable thermostat to control energy costs. And, when you aren’t home make sure that the blinds and curtains are closed to keep the heat out.”

Melba D. from Dallas, TX

“Teach your children to turn off lights and anything that uses electricity when you are out of the room or not using them. Also, replaced your light bulbs with LEDs.

Kristy A. from Athens, TX

“Unplug all electrical devices that aren’t being used to keep the home running smoothly 24 hours a day since they still pull electricity when not in use.”

Congratulations to all our winners! Make sure to follow us on Facebook for future contests.