Champion Energy, and our parent company, Calpine Corporation, are both proud to call Houston our home. We’ve compiled a list of some Frequently Asked Questions regarding payment, disconnection and reconnection, and flooding in connection with Hurricane Harvey.
Our highest priority is our customers. If you have trouble paying your bill because of Hurricane Harvey, we will work with you to put a payment plan in place.
What is Champion Energy doing to help those impacted by Hurricane Harvey?
We are committed to helping our customers work through this hardship by:
- Waiving late fees from August 22nd through at least September 30th for customers in affected areas
- Suspending disconnect orders from August 22nd through at least September 30th for customers in affected areas
- Allowing customers in affected areas who request deferral of bill payments by September 30th to pay their balance through installments over five months.
- And we’re doubling our donation match to our Power Partners fund to $2 for every $1 donated, matching up to $10,000 per individual donor, up to a total of $250,000, for donations made September 1 – December 31, 2017. Donations can be made through the traditional Power Partners check box on the bill payment stub, or online through www.YouCaring.com/PowerPartners.
I can’t get through to my utility company to report an outage.
Most homes in the Centerpoint, AEP-Central and TNMP service areas have Smart Meters installed. One of the benefits of having a Smart Meter is that it automatically notifies the local utility when your power goes out. Visit our Outage Center for contact information for your utility company.
Why do I not have power?
First and foremost, it is Champion’s policy to not disconnect customers who are experiencing ongoing emergency situations. Your power could be out due to high winds or high water that has caused fallen trees, broken poles or wires. Also, it is not uncommon for emergency responders or local utilities have to turn off power to prevent more widespread outages. We have assurances from the utilities that their teams are working around the clock to restore power as soon as possible.
I have water in my house. What do I do about the power?
Flooding can damage electrical systems. You should never touch damaged equipment. If you need to cancel your service temporarily, let us know. An inspection by a licensed electrician may be required before your power is restored. Learn more about flooding and electrical safety with our latest blog article on Recovering From A Flood – Electrical Safety.
I can’t get to a payment center to pay my bill, what do I do?
I can’t afford to pay my bill…
Bills may be delayed in the coming weeks as a result of the storm. You can update your billing preference to get emailed copies of your bill within your online account.